6 months ago

Case Study

Coffee Automation – L’Anse French Café

December 13, 2021

Author:

Tiger Oceania

PROBLEM

Staff shortages and keeping up with volume coffee service.

MARKET SEGMENT

Specialty Café

OUTCOME

“The beginning of something great.”

L'Anse cafe logo

Having a French background, Marvin and Grace had to do their research, relearn how to do breakfast the “Aussie way” when at the same time they could not find staff and solve many of the covid challenges that were presented to them.


In September 2018, Grace and Marvin established their first premises in Tumby Bay South Australia.


They outgrew their operations in Tumby Bay so in January 2021 decided to expand to Port Lincoln. This was the only logical step forward in their business plan, however, to get there they needed to source automation in both front and back of house operations. It was surely the only way to secure the work life balance they sought as a young family.

PROBLEM

Not able to keep up with the volumes of coffee being served, nor provide the consistency of coffee to match the food quality, plus the cost financially and in their home life, everything in the new move needed to be addressed. Starting from scratch with a new location meant a lot of thought went into identifying the problems which were multiple.

SOLUTION

After the challenging lessons of Tumby Bay where they were victims of their own success, Grace and Marvin found a technology solution that ticked all the boxes.


It was not about what people thought about equipment, it was all about the result you get at the end.


The Enigma E’4M x Wide Super Traditional machine ticked all those boxes.

OUTCOME

“We literally are now able to cook great food, serve consistent quality coffee at high volumes and be home to have a life. this is the beginning of something great.”

Marvin & Grace – Co Founders L’Anse French Café

SEEING IS BELIEVING

Come with us on our 3 part mini-series, as we explore how Tiger Coffee worked with L’Anse French Café to not only overcome the COVID challenge, but also how embracing super traditional coffee automation can greatly improve both their high volume in-cup client experience and their lifestyle.



To see the full case study in detail. please download the PDF version here


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EVERSYS OCEANIA OFFICIAL DISTRIBUTOR

Thomas McNeish
Key Account Business Manager - Oceania

Coming on board in “The Year of the Tiger” ,2022, I look forward to the challenges that my new role has to offer.


In an industry which I have enjoyed previously as a business development executive, experiencing many achievements along the way, I cannot wait to contribute to the success of my new employer, Tiger Coffee.


After working for several years with a direct competitor, I have full understanding of where the commercial coffee machine market is going.


I have no doubt, joining Tiger Coffee Oceania is a smart move on my part and having a newly created role that includes making informed decisions for key accounts that will heavily rely on my knowledge-based experience is a perfectly timed investment for Tiger Coffee.


Also, working with a highly motivated team of professionals that aspire to grow the business model for the betterment of coffee quality and consistency in store, I relish the opportunity to contribute to a “What’s in the cup that counts” philosophy.

 

The opportunity for Thomas to nurture current Key Accounts as well as attract new ones in Tiger Coffee Oceania is crucial to the new sales focus within the organization.


The opportunity arose for Tiger Coffee to utilize the 15 plus years of skills and experience that includes logistics and operational management as well as supply and tendering negotiations in the highly completive area of commercial operations including restaurants, quick service restaurants (QSR), convenience and hospitality sectors.


Thomas will now play a key role in providing the Sales organization with the relationship and contact experience required to understand and manage the complexities of each corporate client utilizing the technology, data and overall support that Tiger Coffee offers.


Being a part of a newly created Sales team, Thomas provides Tiger Coffee with some extraordinary connections to offer best in class solutions to our key accounts and potential clients over the following years.

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