8 months ago

Case Study

Fairfield Park Boathouse & Tea Gardens – Case Study

October 30, 2021

Author:

Tiger Oceania

PROBLEM

COFFEE PRODUCTION WAS SLOW DURING PEAK PERIODS AND QUALITY DIMINISHED

MARKET SEGMENT

RESTAURANT CAFÉ

OUTCOME

WAIT TIMES CUT IN HALF, COFFEES PERFECT EVERY TIME

Fairfield Park Boathouse Team

In October 2021 Fairfield Park Boathouse located in Melbourne, Victoria installed the newest of coffee equipment to ensure the ongoing success of the restaurant and café tea house that has been a destination for both locals and interstate travelers for almost 40 years.


It all started in 1985 when Paul van der Sluys won the tender through the Northcote Council to restore the boathouse. The derelict building had recently housed squatters and possums. Boat sheds ran in Mr. van der Sluys family, his parents ran Rudder Grange boat shed and then the Studley Park boathouse. In 1985 the boat shed was rebuilt and opened by Paul van der Sluys. The project took 30,000 hours of restoration work. Meticulous work and an eye for detail was required for rebuilding. Even the gardens have been restored to encourage birds.
In 2010 Fairfield Park Boathouse went through its most recent renovation with the addition of modern kitchen facilities a riverside deck and terrace. It is still run by Paul van der Sluys and his family and you can gather and enjoy simple, fresh and seasonal food in a friendly and relaxed atmosphere by the Yarra River.

PROBLEM

Over the past few years and during COVID-19 lockdown’s our coffee orders were going through the roof but so were our wait times.


We needed a quicker way to get out the volumes whilst maintaining quality products. Our options included more machines, more staff or milk dispensing options. However, we knew this would take up more counterspace that we could not afford to give up.


We also had to keep in mind the ambience of the café, so we wanted to stick with a traditional looking coffee machine.

SOLUTION

The decision to partner with Tiger Oceania to install the first Enigma E’4M x-wide/ST Super Traditional machine into Australia covered all the problems to be solved.


With its footprint of only 84cm means, that we have ample serving space to cater for the large amounts of coffee served.

OUTCOME

“An absolute beast that has done everything we could have imagined and more. Coffees are amazing, wait times have halved and an added bonus with super happy staff! Gone are the days of stressing about huge volumes – it’s a breeze!”

Josh Van Der Sluys – Operations Manager Fairfield Boathouse

To See the full case study in detail. please download the PDF version here


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EVERSYS OCEANIA OFFICIAL DISTRIBUTOR

Thomas McNeish
Key Account Business Manager - Oceania

Coming on board in “The Year of the Tiger” ,2022, I look forward to the challenges that my new role has to offer.


In an industry which I have enjoyed previously as a business development executive, experiencing many achievements along the way, I cannot wait to contribute to the success of my new employer, Tiger Oceania .


After working for several years with a direct competitor, I have full understanding of where the commercial coffee machine market is going.


I have no doubt, joining Tiger Oceania Oceania is a smart move on my part and having a newly created role that includes making informed decisions for key accounts that will heavily rely on my knowledge-based experience is a perfectly timed investment for Tiger Oceania .


Also, working with a highly motivated team of professionals that aspire to grow the business model for the betterment of coffee quality and consistency in store, I relish the opportunity to contribute to a “What’s in the cup that counts” philosophy.

 

The opportunity for Thomas to nurture current Key Accounts as well as attract new ones in Tiger Oceania Oceania is crucial to the new sales focus within the organization.


The opportunity arose for Tiger Oceania to utilize the 15 plus years of skills and experience that includes logistics and operational management as well as supply and tendering negotiations in the highly completive area of commercial operations including restaurants, quick service restaurants (QSR), convenience and hospitality sectors.


Thomas will now play a key role in providing the Sales organization with the relationship and contact experience required to understand and manage the complexities of each corporate client utilizing the technology, data and overall support that Tiger Oceania offers.


Being a part of a newly created Sales team, Thomas provides Tiger Oceania with some extraordinary connections to offer best in class solutions to our key accounts and potential clients over the following years.

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