10 months ago

Case Study

Savour Café – Case Study

September 24, 2021

Author:

Tiger Oceania

PROBLEM

UNABLE TO SERVE COFFEE WITH SPEED, QUALITY AND CONSISTENCY

MARKET SEGMENT

SPECIALTY CAFÉ’

OUTCOME

IN CUP QUALITY, SPEED,
ASTHETICS IMPROVED

As an innovator within the food sector, Savour located in the inner-city suburb of New Farm, Brisbane did not hesitate in introducing technology to accommodate their needs for beverages with an excellence in coffee service solution.


“Co-Founders Matt and Dan Jefferis wanted to incorporate great coffee service with their popular patisserie range into the café’s offering while still maintaining the welcoming reputation they had built over 16 years.”

PROBLEM

During the 2020 renovation stage, COVID-19 meant things like contactless, easy cleaning and simplicity as well as productivity became the buzz words for a Café’s survival. This coincided with a rethink by Matt and Dan on how to serve coffee as take away as well as serving high volume coffee service during peak periods.
Not only was it important to address the welcoming feeling of a modern, urban venue it was important to retain ownership and control of the coffee experience and keep their barista equipped with the best machine technology available.


We began to ponder what we could introduce into this sector which would not eliminate the barista but rather assist the barista and reduce any room for error. After month and months of deliberation we came across the Eversys cameo and we were over the moon. The cameo ticked all the boxes for us, and we couldn’t wait to get our hands on one.”

HOW DID TIGER COFFEE PROVIDE A SOLUTION?

The decision to partner with Tiger Oceania to install the first Enigma E’6M/ST Super Traditional machine into Australia covered all the problems to be solved.


With a coffee turnover of 80kg per week, the installation which includes two Tiger Milk 3 x 10 litre milk bladder fridges has allowed Savour Café’ to introduce new processes and training practices that were required for a busy café that could not compromise on quality or choice of ingredient, whether it be an almond milk latte or decaffeinated espresso.

SEEING IS BELIEVING

Come with us on our 6 part mini-series, as we explore how Tiger Oceania worked with Savour Café to ensure their in business would survive the challenges of 2020 & 2021’s requirements for contactless & socially distanced operations.


OUTCOME

“without doubt, the combination of new technology and super traditional design has allowed us to grow our revenue and improve our productivity in the most difficult of times. our decision to invest in the right equipment allows us to concentrate on other things; most importantly our customers”

To See the full case study in detail. please download the PDF version here


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EVERSYS OCEANIA OFFICIAL DISTRIBUTOR

Thomas McNeish
Key Account Business Manager - Oceania

Coming on board in “The Year of the Tiger” ,2022, I look forward to the challenges that my new role has to offer.


In an industry which I have enjoyed previously as a business development executive, experiencing many achievements along the way, I cannot wait to contribute to the success of my new employer, Tiger Oceania .


After working for several years with a direct competitor, I have full understanding of where the commercial coffee machine market is going.


I have no doubt, joining Tiger Oceania Oceania is a smart move on my part and having a newly created role that includes making informed decisions for key accounts that will heavily rely on my knowledge-based experience is a perfectly timed investment for Tiger Oceania .


Also, working with a highly motivated team of professionals that aspire to grow the business model for the betterment of coffee quality and consistency in store, I relish the opportunity to contribute to a “What’s in the cup that counts” philosophy.

 

The opportunity for Thomas to nurture current Key Accounts as well as attract new ones in Tiger Oceania Oceania is crucial to the new sales focus within the organization.


The opportunity arose for Tiger Oceania to utilize the 15 plus years of skills and experience that includes logistics and operational management as well as supply and tendering negotiations in the highly completive area of commercial operations including restaurants, quick service restaurants (QSR), convenience and hospitality sectors.


Thomas will now play a key role in providing the Sales organization with the relationship and contact experience required to understand and manage the complexities of each corporate client utilizing the technology, data and overall support that Tiger Oceania offers.


Being a part of a newly created Sales team, Thomas provides Tiger Oceania with some extraordinary connections to offer best in class solutions to our key accounts and potential clients over the following years.

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